emli
The allocation layer for customer incentives

Allocate incentives like capital, not campaigns.

Every customer responds differently to incentives. Emli learns those response curves and allocates promotional spend where it earns the highest return.

For teams spending real money on discounts, retention offers, and promotional credit.

Response curvesconversion vs. incentive
100%50%0%conversion likelihoodincentive size →same incentive91%13%
High-intent customerLow-intent customer
Built for consumer businesses
Subscription businessesMarketplacesFintechE-commerceConsumer appsLoyalty programs
The problem

Companies spend millions deciding who gets an offer. Almost nothing goes into deciding how much.

Discounts, retention offers, and promotional credit still get assigned with blanket rules or coarse segments, even though every customer responds differently.

How it works today

One offer for everyone

  • Everyone in a segment gets the same 50% off.
  • Rules are set once and rarely revisited.
  • Segments are too coarse to reflect real behavior.
How it should work

The right offer for each customer

  • Some customers return with a 10% discount.
  • Others genuinely need 60% to convert.
  • Most companies never learn the difference, so budget gets wasted either way.
See it in action

Every customer has a different response curve

Drag the slider to change the discount. Watch how two customers respond differently to the exact same offer.

Same discount, different customers

Discount: 35%
100%50%0%conversion likelihoodincentive size →
10%70%
High-intent customer
90% likely
Low-intent customer
7% likely

The optimal incentive isn't the same for everyone.

What it's worth

The same win-back campaign, allocated two different ways

An illustrative example of a churn win-back program for 10,000 customers.

Blanket discount
70% off

for every churned customer

$700K

spent to win back 10,000 customers

40%

of them would have returned with far less

Individual allocation
18%42%65%

each customer gets exactly the incentive they need

$310K

spent to win back the same 10,000 customers

56% less spend

for the same retention outcome

Illustrative example, not results from a live deployment.

How Emli works

A closed loop that keeps learning

No equations required. A system that learns what works, for whom, and keeps getting better.

Step 1

Connect customer data

Emli reads from your warehouse or CRM: purchase history, engagement, and past offers.

Step 2

Learn each customer's response curve

For every customer, Emli estimates how likely they are to convert at different incentive levels.

Step 3

Choose the optimal incentive

Emli allocates spend to the offer size that maximizes expected return for that customer.

Step 4

Measure outcomes

Every offer is tracked against redemption, revenue, and retention, not clicks.

Step 5

Continuously improve

New outcomes feed back into the model, so allocation gets sharper over time.

Why we're different

Marketing automation vs. Emli

Traditional tools optimize campaigns. Emli optimizes each customer relationship, with spend as the constraint.

Traditional marketing automation
  • Optimize message, timing, and channel
  • Fixed rules and broad segments
  • The same discount for a whole group
  • Set once, run for a quarter
Emli
  • Optimize the economic outcome
  • Individual, per-customer allocation
  • The right incentive for each person
  • Always-on, adjusts as customers respond

Marketing has spent twenty years optimizing who gets an offer. Emli optimizes exactly how much each one should receive.

Under the hood

Built to measure cause, not correlation.

Causal inference

The gold-standard method for isolating what actually caused a customer to convert.

Online experimentation

Explores safely in production without hurting performance.

Contextual learning

Response curves adapt to each customer's context, not a fixed rule.

Warehouse-native

Reads and writes directly to Snowflake, BigQuery, or Redshift.

Why now

The conditions have changed

Causal ML is finally practical

Modern machine learning can estimate individualized treatment effects at production scale.

Companies already spend billions

Promotional spend is one of the largest controllable costs in consumer businesses.

Better allocation beats bigger budgets

The biggest gains come from spending smarter, not spending more.

Where this is going

Every company teaches Emli something.

Every offer Emli allocates teaches it a little more about how people respond to incentives. Over time, new customers start to benefit from everything the system has already learned, often from day one.

The system companies rely on to decide how their incentive spend gets allocated.

Get started

See what Emli would allocate for your customers.

Book a 30-minute conversation. We'll walk through how Emli works and whether it's a fit for your incentive spend.

Become an early design partner

We're working closely with a small number of forward-thinking teams before general availability.

Interested in early access? Become a design partner and we'll keep you updated as we onboard new teams.